How to score a hotel room upgrade (and 12 more things concierge can do for you)

How to score a hotel room upgrade

Pindrop Adventures is powered by Westpac Concierge, and you might find yourself asking, What does a concierge do anyway? No, we’re not the guy in the suit at your local Park Hyatt. Although we work a little like him. Just like a hotel concierge, we’re in the business of helping our members, and we’re here to take the hassle out of living well. From getting you that all-important hotel room upgrade and organising once-in-a-lifetime holidays and pre-booking the best seats in the house, to securing in-demand tables at unbookable restaurants across the globe, our international team of industry insiders help you and your loved ones live the life you deserve.   

What is concierge?  

Need help finding the perfect present for someone special? How about getting VIP tickets to the next Wallabies clash? A meet and greet with a superstar chef? Consider it done. We can help with small day-to-day needs like organising a rental car or booking you a table at a new restaurant. But we’ll also step in when it comes to the bigger moments of your life, like heading off on a bucket list trip to the South African bush or securing the latest hot new sneaker drop. We’ll give you reliable information to help you make the best lifestyle decisions for you. 

How do I sign up for concierge?  

All across Australia, our concierge service is available to a select number of Westpac cardholders – and it’s available at no extra charge to you if you’re an eligible cardholder. So if you already bank with Westpac, you might already be able to access our service. Click below to confirm your eligibility. 

13 things concierge can do for you 

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Score a hotel room upgrade  

Sofitel Sydney offers members perks like a hotel room upgrade subject to availability
Sofitel Sydney Darling Harbour is one of our hotel partners

Travelling is exciting but it’s also exhausting, so you need a decent sanctuary to come home to. More space, better amenities and unbeatable views… room upgrades at luxe hotels take your stay from great to unforgettable.  There are 4,000 four and five star properties in our collection of partnered hotels and resorts that give concierge members VIP access. That means, when we’re booking for you, we’ll arrange a hotel room upgrade on the house at names such as Mandarin Oriental or Four Seasons.  

Westpac Concierge is partnered with over 4,000 properties worldwide that offer our members benefits such as hotel room upgrades, complimentary breakfasts and room credit.

Plan the ultimate off-grid adventure with the experts 

Have you always wanted to join a dog-sledding adventure in search of the Northern Lights, or take a cruise down the Amazon River? Perhaps you dream of tracking mountain gorillas in Rwanda? Whether your heart’s set on witnessing east Africa’s great migration or embarking on a year-long, multi-destination journey, our globetrotting team will take care of every detail. You imagine it, we’ll make it happen.   

Plan personalised itineraries for any trip

With more than two decades’ worth of experience, we’re connoisseurs in crafting one-of-a-kind travel experiences that always over-deliver. Our dedicated team will work with you to discover your passions, tastes, and preferences to create a detailed itinerary that indulges every whim and ensures no detail is overlooked. Happy to go with the flow? Let our on-the-ground insiders inspire you – and help you navigate a travel experience you’ll remember long after your tan fades.

Book an unforgettable Australian staycation

Outdoor picnics at Montalto winery in Red Hill

You don’t have to travel far to enjoy a transportive getaway: with a host of plush outback camps, luxury villas and country retreats across Australia, a relaxing escape is always within easy reach. From a Melbourne gastronomic weekend to Sunshine Coast sustainable break and family fun in the Red Centre, we’ll tailor your staycation to your every whim, and throw in some exclusive member benefits to boot. 

Travel responsibly

We know having as small a footprint as possible is vital when it comes to travelling, and given the Australian inclination for intrepid adventure, it’s a fine balance to strike. Our travel specialists will help you curate the trip of a lifetime with suitably sustainable measures in place to keep the eco-credentials of your trip in check.

Eat and Drink

Get a last-minute booking at an in-demand restaurant  

The Dining Room at Park Hyatt Sydney

Whether you’re in Sydney or London, securing tables at the most in-demand restaurants can be infuriating, if not completely impossible – unless you have access to our dining experts. Our industry insiders have nurtured long-standing connections with managers and maître ds at leading restaurants and, as a result, they can reserve the best tables in the house for our members, often at short notice. That means you can skip the reservations queue and dine at prime times, even if the restaurant is ‘fully booked’ to the public. 

“I really enjoy working with Ten and its team of lifestyle managers. I really trust their expertise and I’m very impressed that they have such fantastic global access, while always ensuring their members enjoy truly local experiences.”  

Daniel Boulud | The Dinex Group | Global 

Join virtual cooking classes with master chefs 

Our dining team doesn’t just know what’s happening on the food scene, but we make an effort to get to know the people behind the restaurants themselves. We’ve held virtual masterclasses, hosted our members at private, chef-led dinners and secured their early entry into new openings. We’ll continue to work with our restaurant partners to offer more online and in-person events in the future. The dining scene is an exciting one, and our experts are on the pulse of it.

Our Quick Grill quick-fire catch up with Alejandro Saravia of Melbourne’s Farmer’s Daughters

Eat like a local 

On-the-ground knowledge is vital if you want to experience a dining destination in its most authentic form. From finding intimate Italian trattorias serving pasta the way nonna makes it, to unearthing rising-star chefs serving cutting-edge cuisine, our passionate specialists are dialled into every major local food scene to place you at the forefront of regional flavours.

Invest in the right wines

According to recent studies, fine wines are often proving a better investment than gold right now, and if you’re hoping to start a collection, add to an existing cellar, or are seeking a special celebratory bottle to uncork, our in-house wine buffs will help you navigate the market and find those dust-covered gems. From Old World classics to New World discoveries, our specialists will work with your tastes and budget to source the perfect vintage.  

“I love the fact that so many of Ten’s members are absolute foodies who seek out the very best restaurants for the ultimate dining experiences.” 

Jason Atherton | The Social Group | Global  

Shopping and Experiences

Book the best seats at shows, sports games and local experiences

Image: James Horan

From big stadiums to intimate indie venues, we’ll bag you the best seats at the most in-demand concerts, musicals, operas, and more. However, our service goes beyond securing VIP packages at ‘sold out’ venues – as one member’s daughter discovered when we facilitated her dream of playing the 8,000-pipe organ in the Notre-Dame Cathedral in Paris. When it’s time to pull out all the stops, we’re the people to talk to. 

Go behind the scenes at an art exhibition or jump the queue at a museum

Tap into the coolest cultural scenes in the world’s greatest cities with our unrivalled access and inside track on what to book, when. Case in point: we arrange private tours of sought-after exhibitions, we get our members past the queue at popular attractions and, from time to time, we’ve even managed to organise inventive private occasions, securing a special participant for a murder-mystery party in Saint-Tropez. The celebrity in question was none other than 007 himself, Daniel Craig.   

Get your hands on rare sneakers or coveted handbags

Some items simply cannot be purchased without the right connections. Thankfully, we provide that missing link. From limited-edition handbags and one-off watches to rare vintage fashion collections, you can trust us to delve deep into our contacts book to secure what you’re searching for at the best possible price and condition. We don’t stop at valuable items, either: if you want to replace an heirloom or track down a special item for sentimental reasons, leave it to us.   

Find gifts for the whole family

Image: Joyous Chan/Unsplash

We know that some people are harder to please than others when it comes to gifting, so our shopping specialists are here to help you decode their passions, and treat the person who has everything to the one thing they truly want. After a detailed consultation, we’ll share a curated selection within your budget, then take care of the wrapping and delivery. If the item you’re looking for has sold out, we’ll also call on our industry contacts to track it down – and secure the perfect gift.  

Jessica Ross

With more than 10 years’ experience writing about design, architecture, travel, and dining, Jess has honed her skills at publications such as Condé Nast House & Garden, Elle Decoration, GQ, and Visi magazines. While she loves nothing more than travelling to amazing locations across the world, when at home, you’ll find Jess running outdoors when the weather's playing ball, trying out a hot new restaurant opening with friends, or attempting an ambitious FoodTok recipe (to varying degrees of success).

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This website is owned and operated by Ten Lifestyle Management Limited. Ten provides concierge services to eligible individuals on behalf of its client Westpac. Westpac is not responsible for providing concierge services. The content published on this website is provided by Ten. Westpac does not endorse, approve, or certify such content, nor does it guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of such content.

Unlock a world of benefits and tailored content at Westpac Concierge